In order to offer you a better customer experience, we ask you to follow the procedure below that includes 3 quick and easy steps. These steps are essential to help us identify your need and respond effectively to you as quickly as possible.
Once the requested information is received, one of our Customer Service Agent will contact you by email or by phone shortly. Rest assured, your contact information will NOT be used other than for our customer service to contact you for your issue.
All requests concerning customer service will NOT be treated unless you fill out our contact form (steps 1, 2, 3). Please always keep your product even if damaged, as well as your receipt.
If you wish to contact our e-marketing manager for online sales or social media, please write to Claire Robillard ([email protected]).
Thank you for your loyalty!
The following products have a one-year limited warranty under normal household use:
- Starfrit and LocknLock food storage containers
- Starfrit, Heritage and Gourmet kitchen tools and accessories
- Starfrit and Heritage small kitchen electric appliances
- Starfrit Balance bathroom scales
The following cookware products have between a 3-year and 5-year limited warranty against manufacturing defects:
- Starfrit, Heritage and The Rock cookware
The following cookware products have a lifetime warranty against warping:
- Heritage and The Rock cookware
Monday to Thursday from 8:30 am to 4:30 pm
Friday from 8:30 am to 1:00 pm
770 boulevard Guimond
Longueuil, Quebec J4G 1V6,
Canada View map directions