To order a part/product or for a defective product that is under warranty, we ask you to follow the procedure below that includes 3 quick and easy steps.
All requests concerning customer service will NOT be treated unless you fill out our contact form below (steps 1, 2, 3).
For a defective product covered by our warranty, make sure you have your receipt / proof of purchase in hand, as stipulated in our guarantees and keep the defective product until final settlement of the file.
Once the all the information has been received, one of our Customer Service agents will contact you by email or telephone within approximately 48 hours.
For general information on our products, we invite you to browse our website which contains a multitude of information.
Rest assured, your contact information will NOT be used other than for our customer service to contact you for your issue.
To submit your request to our customer service, please follow the 3 easy-steps and ensure to fill out the contact form below including all required documents.
If you wish to contact our e-marketing manager for online sales or social media, please write to Claire Robillard ([email protected]). Please note that she will NOT answer questions related to customer service. If you are having issues with the form below, please contact [email protected].
The following products have a one-year limited warranty under normal household use:
- Starfrit and LocknLock food storage containers
- Starfrit, Heritage and Gourmet kitchen tools and accessories
- Starfrit and Heritage small kitchen electric appliances
- Starfrit Balance bathroom scales
The following cookware products have between a 3-year and 5-year limited warranty against manufacturing defects:
- Starfrit, Heritage and The Rock cookware
The following cookware products have a lifetime warranty against warping:
- Heritage and The Rock cookware
Monday to Friday from 9AM to 4:30PM
770 boulevard Guimond
Longueuil, Quebec J4G 1V6,
Canada View map directions