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PLEASE DO NOT SUBMIT MULTIPLE CLAIMS/REQUESTS FOR THE SAME ISSUE - this will cause additional delays in our response.

Always use the same email when communicating with us to facilitate requests.

Please verify your junk mailbox as sometimes our correspondence can end up there.

All claims / requests will NOT be processed unless you fill out our contact form below (steps 1, 2, 3), according to the instructions given in each step.

Once all the information is received, one of our Customer Service Agents will contact you by email or by telephone within 2 to 3 business days. Our Customer Service is open Monday to Thursday from 8:00AM to 4:00PM EST and Fridays from 8:00AM to 1:00PM EST. We are closed on statutory holidays.


Please make sure you submit a receipt / proof of purchase along with the pictures of the defective product. A receipt / proof of purchase receipt is required for the warranty, as indicated on all our packaging, user manuals and website.

It is likely that we cannot replace a product under warranty without proof of purchase. You must keep the defective product until final settlement of the file.


Please fill out the form below by following steps 1, 2, 3. Make sure you have attached a picture of the part / product in question.


1- How can we help?

Please choose why you wish to contact us
Product warranty
Online shopping
Replacement parts / purchase of new parts
Product information

Opening hours


Monday to Thursday : 8:30AM to 4:00PM EST
Friday : 8:30AM to 1:00PM EST


770 boulevard Guimond
Longueuil, Quebec J4G 1V6,
Canada View map directions