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0234020020000

Heritage The Rock - 13" x 19" Electric Griddle

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Capacity
34cm x 48cm / 13" x 19"
1500 W
User guide
The Heritage The Rock Electric Grill is your partner for healthy cooking - prepare delicious homemade meals in minutes. The extra-thick base allows even heat distribution to cook your favorite meals quickly with less energy. The grill is also ideal for breakfast, you can cook eggs, pancakes, bacon, potatoes - the possibilities are endless!
The Electric grill is designed to go from the kitchen to the dinner table with cool-touch handles and removable temperaure controller. Impress your family and friends and serve your favorite recipes directly in the electric grill.
The patented Rock.Tec surface treatment offers a non-stick cooking surface that is three times better than traditional non-stick cookware so you can enjoy your meal without having to worry about cleaning.
.
  • Easy to clean, non-stick cooking surface
  • Cooks quickly with less energy
  • Removable/adjustable temperature controller
  • 13" x 19" cooking surface
  • Cool touch handles
  • Heavy duty, extra-thick base
  • 1500 Watts
  • Grease channel with removable drip tray to collect grease runoff

Sold exclusively at Canadian Tire

NOTE: Wash carefully before first use.

 

Please refer to the attached instruction manual for further instructions.
  • Before each use, ensure the knob is securely attached and retighten as necessary.
  • Store the product in a cool, dry place.
  • For better non-stick performance, it is recommended to add a teaspoon of cooking oil prior
to each use.
  • Never heat an empty utensil. Be sure there is oil, butter, liquid or food before placing the
cookware on the range or burner.
  • Cooking on excessive heat can cause warping of the cookware and permanent damage to the non-stick coating.
  • Never cut anything in the cookware or use utensils with sharp edges as to avoid piercing the non-stick surface.
  • Add salt to water only after it has come to a boil. Salt grain deposit on the cookware bottom will attack the
metal as the heat melts it down.
  • Never use metal scouring pads to clean the non-stick surface.
  • Never put cold water into a hot utensil. Sudden changes of temperature may cause metal to warp, resulting in an
uneven bottom. Let cookware cool down on its own or place in lukewarm soapy water.
  • The exterior may become dull and discolored due to the action of certain detergents. Our warranty does not cover
this type of wear as the performance of the utensil is not affected.

1-YEAR LIMITED WARRANTY.
This warranty covers any defects in materials and workmanship for a period of one (1) year from the date of the original purchase date.Please retain your original receipt as a proof of the purchase date. Any complaints must be registered within the warranty period. The product will be repaired, replaced (parts or entire appliance) or refunded at our sole discretion. Shipping charges may apply.
This warranty does not cover normal wear of parts or damage resulting from any of the following: Negligent use or misuse of the product including failure to clean the product regularly, use for commercial purposes, accident, use on improper voltage or current, use contrary to the operating instructions, disassembly, repair or alteration by anyone other than a HERITAGE authorized service agent.
Stains, discoloration and minor scratches on the inside and outside of the utensil constitute normal use, do not affect performance, and are not covered by this warranty. Decisions as to the cause of damage are the responsibility of Heritage. All decisions will be final.
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My grill quit working. I have another cord but does not fit properly. Where can I order a new cord?

Asked by: Val Poitras
Good day, For any new warranty inquiry, questions, or replacement under warranty or to purchase a part for one of our products, please contact us through our easy online form at https://www.starfrit.com/en/contact-us One of our Customer Service Agents will contact you as soon as possible.
Answered by: Customer Service
Date published: 2023-09-15

I have this griddle and need a replacement cord

Asked by: Lorihogg
Good day, For any new warranty inquiry, questions, or replacement under warranty or to purchase a part for one of our products, please contact us through our easy online form at https://www.starfrit.com/en/contact-us One of our Customer Service Agents will contact you as soon as possible.
Answered by: Customer Service
Date published: 2023-09-11

I currently have this griddle and it has stopped working can you let me know if I can replace the parts that are broken? 13x19 Heritage rock electric griddle

Asked by: Noly
Good day, For any new warranty inquiry, questions, or replacement under warranty or to purchase a part for one of our products, please contact us through our easy online form at https://www.starfrit.com/en/contact-us One of our Customer Service Agents will contact you as soon as possible.
Answered by: Customer Service
Date published: 2023-05-30

Do the handles fold or remove for storage?

Asked by: Aldergrove
Good Day, Thank you for reaching out to us, but unfortunately these are not removable handles unless you want to unscrew them each time you need to store them in the box.
Answered by: Customer Service
Date published: 2023-03-15

Where can I get a replacement cord? Model # HPR-02. Thanks

Asked by: Tom W
Good Day, As per your email you can purchase a new power cord by contacting customer service at 1-800-361-6232.
Answered by: Customer Service
Date published: 2022-05-22

Can I get replacement parts for the griddle? The plastic feet that hold the handle on the left hand side, opposite the insert, are broken.

Asked by: Cecy62
Good day, For all replacement parts, please contact one of our customer service agent in the below link. https://www.starfrit.com/en/contact-us Thank you and have a nice day.
Answered by: Customer Service
Date published: 2022-03-21

Just over a year old and wouldn’t turn on today? Can’t find any troubleshooting in the user guide

Asked by: Fairh7177
Hello, In order to be able to answer you adequately and help you, we would need more details. Please contact us via our online form at https://www.starfrit.com/fr/contactez-nous One of our agents will then contact you as soon as possible. Thank you and good day
Answered by: Customer Service
Date published: 2022-03-07

Hi my unit is approximately two years old date on it is 1723. It seems to have cold spots on it erratic heat distribution. What would be the problem?

Asked by: Crown
Good day, In order to better answer your qustion we would need additional details ans ask further question. Please contact us through our easy online form at https://www.starfrit.com/en/contact-us One of our Customer Service Agent will contact you as soon as possible. Thank you and have a good day!
Answered by: CustomerServiceManager
Date published: 2021-12-27
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