In stock
SKU
0234020020000

Heritage The Rock - 13" x 19" Electric Griddle

Heritage The Rock - 13" x 19" Electric Griddle is rated 4.7 out of 5 by 180.
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Capacity
34cm x 48cm / 13" x 19"
$119.99
1500 W
User guide
The Heritage The Rock Electric Grill is your partner for healthy cooking - prepare delicious homemade meals in minutes. The extra-thick base allows even heat distribution to cook your favorite meals quickly with less energy. The grill is also ideal for breakfast, you can cook eggs, pancakes, bacon, potatoes - the possibilities are endless!
The Electric grill is designed to go from the kitchen to the dinner table with cool-touch handles and removable temperaure controller. Impress your family and friends and serve your favorite recipes directly in the electric grill.
The patented Rock.Tec surface treatment offers a non-stick cooking surface that is three times better than traditional non-stick cookware so you can enjoy your meal without having to worry about cleaning.
  • Easy to clean, non-stick cooking surface
  • Cooks quickly with less energy
  • Removable/adjustable temperature controller
  • 13" x 19" cooking surface
  • Cool touch handles
  • Heavy duty, extra-thick base
  • 1500 Watts
  • Grease channel with removable drip tray to collect grease runoff

Sold exclusively at Canadian Tire
Please refer to the attached instruction manual for further instructions.
  • Before each use, ensure the knob is securely attached and retighten as necessary.
  • Store the product in a cool, dry place.
  • For better non-stick performance, it is recommended to add a teaspoon of cooking oil prior
to each use.
  • Never heat an empty utensil. Be sure there is oil, butter, liquid or food before placing the
cookware on the range or burner.
  • Cooking on excessive heat can cause warping of the cookware and permanent damage to the non-stick coating.
  • Never cut anything in the cookware or use utensils with sharp edges as to avoid piercing the non-stick surface.
  • Add salt to water only after it has come to a boil. Salt grain deposit on the cookware bottom will attack the
metal as the heat melts it down.
  • Never use metal scouring pads to clean the non-stick surface.
  • Never put cold water into a hot utensil. Sudden changes of temperature may cause metal to warp, resulting in an
uneven bottom. Let cookware cool down on its own or place in lukewarm soapy water.
  • The exterior may become dull and discolored due to the action of certain detergents. Our warranty does not cover
this type of wear as the performance of the utensil is not affected.

1-YEAR LIMITED WARRANTY.
This warranty covers any defects in materials and workmanship for a period of one (1) year from the date of the original purchase date.Please retain your original receipt as a proof of the purchase date. Any complaints must be registered within the warranty period. The product will be repaired, replaced (parts or entire appliance) or refunded at our sole discretion. Shipping charges may apply.
This warranty does not cover normal wear of parts or damage resulting from any of the following: Negligent use or misuse of the product including failure to clean the product regularly, use for commercial purposes, accident, use on improper voltage or current, use contrary to the operating instructions, disassembly, repair or alteration by anyone other than a HERITAGE authorized service agent.
Stains, discoloration and minor scratches on the inside and outside of the utensil constitute normal use, do not affect performance, and are not covered by this warranty. Decisions as to the cause of damage are the responsibility of Heritage. All decisions will be final.
Rated 4 out of 5 by from Fast heat up I just bought this and so far I am very happy with itm. It heats up fast and easy drain of any excess oil. The only thing I would improve on is the edges left right and bottom don't seem to get to the same temp as the inner part. I think there should be a smooth surface about a half inch all way around to show this maybe a different temp zone. Also when making bacon the grease that drains is hot and seems to warp or melt the oil pan. This I think needs to be made of metal and of better quality for safety. I worry it could give way and wreck the counter top. All and all I would buy this product again. It is far better then the several other brands I have used.
Date published: 2021-09-26
Rated 3 out of 5 by from Great when it works I purchased my griddle a little under 2 years ago. I love the cooking surface ,the ease of cleaning and I can cook more on it. But one issue is it cooks real well on the end where the control is and much slower on the opposite. I was wondering if maybe on the next version they could put the control in the centre of the length so that the heat may disperse more evenly. My only real issue otherwise is that in two years I now need a third controller. My first one stopped working just under a year after I purchased it. The good thing was when I called about it I was looked after immediately without argument. Now again about one year after the new controller it once again stopped working and it needs to be replaced. I only use my griddle once a week to make Sunday breakfast. It should last much longer than it has.
Date published: 2019-10-27
Rated 5 out of 5 by from Wow! Received as a Christmas gift and Wow! what a great kitchen appliance! My wife and I have made all sorts of breakfast and lunch items like eggs, bacon and french toast. Made excellent grilled cheese plus cooking a full meal for 4 is a lot easier with the large cooking surface. Easy to clean too!...Makes it a lot easier to have everyone sit down for a meal together without some things getting cold before we eat.
Date published: 2018-12-29
Rated 5 out of 5 by from Absolutely amazing! This was a gift from a family member and I have a family of 6 cooking breakfast has always been a task and a half with two or more of us having cold eggs or bacon with my trying to flip between 4 different pots and pans but with this everyone ate HOT food together and it was so EASY to clean and store! I am INLOVE with this product and can't wait to test it out camping this year :)
Date published: 2018-12-27
Rated 5 out of 5 by from Great size! I just purchased this item on sale, and I absolutely love the size/ width of it, as my last grill was quite a bit smaller. I like that you can remove the grease catcher tray, and clean it separately, and I love that it is the Heritage rock style, to match my fry pan, and that it is non stick and I don't need to use any oil with it! Thank you Heritage Rock, you Rock!!!
Date published: 2018-12-20
Rated 5 out of 5 by from excellent design I just bough the Electric Griddle Today and i am enjoying cooking with it. It is easy to use , and easy to maintain .The design es excellent and the cool touch handles caming useful and handy.I am very impressed with the temperature control dial; it goes up to 400 f.It is light and easy to storage it away. I am happy with it.
Date published: 2018-09-17
Rated 5 out of 5 by from My hunt is over!! I've been using an 45 year old electric griddle for the last 35 years. It is warped and I have been looking for a new one, but never really felt that I could find one that would do the trick until I received my 12 inch skillet last year for Christmas. After using this skillet almost daily for a year I knew that it was of good quality, so I knew then that getting an electric griddle from Heritage The Rock would be just what I was looking for. And boy is it perfect. Making breakfast for my family will be easy now!
Date published: 2020-11-27
Rated 3 out of 5 by from okay the only thing I have against this device is that it cooks faster on the areas where the coils are underneath, pancakes cook unevenly and I find I am moving them around to brown areas that need it. (not great for pancakes)
Date published: 2019-01-02
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Where can I get a replacement cord? Model # HPR-02. Thanks

Asked by: Tom W
Good Day, As per your email you can purchase a new power cord by contacting customer service at 1-800-361-6232.
Answered by: Customer Service
Date published: 2022-05-22

Can I get replacement parts for the griddle? The plastic feet that hold the handle on the left hand side, opposite the insert, are broken.

Asked by: Cecy62
Good day, For all replacement parts, please contact one of our customer service agent in the below link. https://www.starfrit.com/en/contact-us Thank you and have a nice day.
Answered by: Customer Service
Date published: 2022-03-21

Just over a year old and wouldn’t turn on today? Can’t find any troubleshooting in the user guide

Asked by: Fairh7177
Hello, In order to be able to answer you adequately and help you, we would need more details. Please contact us via our online form at https://www.starfrit.com/fr/contactez-nous One of our agents will then contact you as soon as possible. Thank you and good day
Answered by: Customer Service
Date published: 2022-03-07

Hi my unit is approximately two years old date on it is 1723. It seems to have cold spots on it erratic heat distribution. What would be the problem?

Asked by: Crown
Good day, In order to better answer your qustion we would need additional details ans ask further question. Please contact us through our easy online form at https://www.starfrit.com/en/contact-us One of our Customer Service Agent will contact you as soon as possible. Thank you and have a good day!
Answered by: CustomerServiceManager
Date published: 2021-12-27

Is the electric griddle PFOA-PTFE free?

Asked by: BobLikesGriddles
Good Day, All of our Rock cookware have three coats of coating and contain no PFOA, lead, cadmium, or nickel. It does contain PTFE but is cooked at such a high temperature that is dissipates in the air. If you prefer, we do have our Rock ceramic cookware that contains no PFOA or PTFE.
Answered by: Customer Service
Date published: 2021-11-22

Hi, I have the 13x19 Griddle and it has been fantastic ! However today the probe cord just shut off and is completely dead.  How do I go about obtaining a new cord ? Appreciate the help. 

Asked by: Paul T
Good day, Thank you for contacting us. Please contact us via this link https://www.starfrit.com/en/contact-us to get further help. A customer service agent will gladly assist you. Thank you.
Answered by: Customer Service
Date published: 2021-08-16

The grill isn't heating evenly. the element is showing on the surface and is hotter at the thermostate end

Asked by: Gerard
Good day, For any warranty inquiry or replacement under warranty or to purchase a part for one of our products, please contact us through our easy online form at https://www.starfrit.com/en/contact-us One of our Customer Service Agent will contact you as soon as possible. Thank you and have a good day!
Answered by: CustomerServiceManager
Date published: 2021-03-10

Hi I love the griddle it is amazing I have not had it for a year yet. But for some reason the temperature control doesn’t work anymore. I use it for a family of 9 and really need it fixed. And I can’t figure out how to do a warranty renewal on this site.

Asked by: Wolf1983
Good day, For any warranty inquiry or replacement under warranty or to purchase a part for one of our products, please contact us through our easy online form at https://www.starfrit.com/en/contact-us One of our Customer Service Agent will contact you as soon as possible. Thank you and have a good day!
Answered by: StarfritMarketing
Date published: 2021-01-13
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