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Heritage The Rock - 13" x 19" Electric Griddle

Heritage The Rock - 13" x 19" Electric Griddle is rated 4.7 out of 5 by 110.
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34cm x 48cm / 13" x 19"
1500 W
User guide
The Heritage The Rock Electric Grill is your partner for healthy cooking - prepare delicious homemade meals in minutes. The extra-thick base allows even heat distribution to cook your favorite meals quickly with less energy. The grill is also ideal for breakfast, you can cook eggs, pancakes, bacon, potatoes - the possibilities are endless!
The Electric grill is designed to go from the kitchen to the dinner table with cool-touch handles and removable temperaure controller. Impress your family and friends and serve your favorite recipes directly in the electric grill.
The patented Rock.Tec surface treatment offers a non-stick cooking surface that is three times better than traditional non-stick cookware so you can enjoy your meal without having to worry about cleaning.
  • Easy to clean, non-stick cooking surface
  • Cooks quickly with less energy
  • Removable/adjustable temperature controller
  • 13" x 19" cooking surface
  • Cool touch handles
  • Heavy duty, extra-thick base
  • 1500 Watts
  • Grease channel with removable drip tray to collect grease runoff

Sold exclusively at Canadian Tire
Please refer to the attached instruction manual for further instructions.
  • Before each use, ensure the knob is securely attached and retighten as necessary.
  • Store the product in a cool, dry place.
  • For better non-stick performance, it is recommended to add a teaspoon of cooking oil prior
to each use.
  • Never heat an empty utensil. Be sure there is oil, butter, liquid or food before placing the
cookware on the range or burner.
  • Cooking on excessive heat can cause warping of the cookware and permanent damage to the non-stick coating.
  • Never cut anything in the cookware or use utensils with sharp edges as to avoid piercing the non-stick surface.
  • Add salt to water only after it has come to a boil. Salt grain deposit on the cookware bottom will attack the
metal as the heat melts it down.
  • Never use metal scouring pads to clean the non-stick surface.
  • Never put cold water into a hot utensil. Sudden changes of temperature may cause metal to warp, resulting in an
uneven bottom. Let cookware cool down on its own or place in lukewarm soapy water.
  • The exterior may become dull and discolored due to the action of certain detergents. Our warranty does not cover
this type of wear as the performance of the utensil is not affected.

This warranty covers any defects in materials and workmanship for a period of one (1) year from the date of the original purchase date.Please retain your original receipt as a proof of the purchase date. Any complaints must be registered within the warranty period. The product will be repaired, replaced (parts or entire appliance) or refunded at our sole discretion. Shipping charges may apply.
This warranty does not cover normal wear of parts or damage resulting from any of the following: Negligent use or misuse of the product including failure to clean the product regularly, use for commercial purposes, accident, use on improper voltage or current, use contrary to the operating instructions, disassembly, repair or alteration by anyone other than a HERITAGE authorized service agent.
Stains, discoloration and minor scratches on the inside and outside of the utensil constitute normal use, do not affect performance, and are not covered by this warranty. Decisions as to the cause of damage are the responsibility of Heritage. All decisions will be final.
Rated 3 out of 5 by from Great when it works I purchased my griddle a little under 2 years ago. I love the cooking surface ,the ease of cleaning and I can cook more on it. But one issue is it cooks real well on the end where the control is and much slower on the opposite. I was wondering if maybe on the next version they could put the control in the centre of the length so that the heat may disperse more evenly. My only real issue otherwise is that in two years I now need a third controller. My first one stopped working just under a year after I purchased it. The good thing was when I called about it I was looked after immediately without argument. Now again about one year after the new controller it once again stopped working and it needs to be replaced. I only use my griddle once a week to make Sunday breakfast. It should last much longer than it has.
Date published: 2019-10-27
Rated 5 out of 5 by from Wow! Received as a Christmas gift and Wow! what a great kitchen appliance! My wife and I have made all sorts of breakfast and lunch items like eggs, bacon and french toast. Made excellent grilled cheese plus cooking a full meal for 4 is a lot easier with the large cooking surface. Easy to clean too!...Makes it a lot easier to have everyone sit down for a meal together without some things getting cold before we eat.
Date published: 2018-12-29
Rated 5 out of 5 by from Absolutely amazing! This was a gift from a family member and I have a family of 6 cooking breakfast has always been a task and a half with two or more of us having cold eggs or bacon with my trying to flip between 4 different pots and pans but with this everyone ate HOT food together and it was so EASY to clean and store! I am INLOVE with this product and can't wait to test it out camping this year :)
Date published: 2018-12-27
Rated 5 out of 5 by from Great size! I just purchased this item on sale, and I absolutely love the size/ width of it, as my last grill was quite a bit smaller. I like that you can remove the grease catcher tray, and clean it separately, and I love that it is the Heritage rock style, to match my fry pan, and that it is non stick and I don't need to use any oil with it! Thank you Heritage Rock, you Rock!!!
Date published: 2018-12-20
Rated 4 out of 5 by from So far so good. I was hesitant to use the griddle on account of the uneven heat distribution. Once you get to know how and where the majority of the heat is, it becomes much easier to navigate. Cleaning is easy and provided you don't use metal materials, all will be well
Date published: 2021-01-16
Rated 5 out of 5 by from excellent design I just bough the Electric Griddle Today and i am enjoying cooking with it. It is easy to use , and easy to maintain .The design es excellent and the cool touch handles caming useful and handy.I am very impressed with the temperature control dial; it goes up to 400 f.It is light and easy to storage it away. I am happy with it.
Date published: 2018-09-17
Rated 5 out of 5 by from My hunt is over!! I've been using an 45 year old electric griddle for the last 35 years. It is warped and I have been looking for a new one, but never really felt that I could find one that would do the trick until I received my 12 inch skillet last year for Christmas. After using this skillet almost daily for a year I knew that it was of good quality, so I knew then that getting an electric griddle from Heritage The Rock would be just what I was looking for. And boy is it perfect. Making breakfast for my family will be easy now!
Date published: 2020-11-27
Rated 3 out of 5 by from okay the only thing I have against this device is that it cooks faster on the areas where the coils are underneath, pancakes cook unevenly and I find I am moving them around to brown areas that need it. (not great for pancakes)
Date published: 2019-01-02
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Hi I love the griddle it is amazing I have not had it for a year yet. But for some reason the temperature control doesn’t work anymore. I use it for a family of 9 and really need it fixed. And I can’t figure out how to do a warranty renewal on this site.

Asked by: Wolf1983
Good day, For any warranty inquiry or replacement under warranty or to purchase a part for one of our products, please contact us through our easy online form at One of our Customer Service Agent will contact you as soon as possible. Thank you and have a good day!
Answered by: StarfritMarketing
Date published: 2021-01-13

I have a heritage the rock family griddle, and it just stopped working.  My warranty is over I have had it for 1 year and 4 months so no warranty. I really like it and would like to know how could get it repaired. I live in Whitby, ontario

Asked by: Jigaline
Hello, Please reach out to our customer service and they will be able to tell you what the best course of action is: Thank you!
Answered by: StarfritMarketing
Date published: 2020-04-13

Can you buy the temperature control dial or the diode as my diode burnt out. Thank you

Asked by: Big Bad Bob
Hello, Our customer service has replacement parts. Please contact them here: Have a nice day!
Answered by: StarfritMarketing
Date published: 2019-09-16

Has anyone been successful in making scrambled eggs on this skillet without all the egg mixture draining out into the grease catcher? We like the skillet but we just want the option to make scrambled eggs/omelettes in the skillet.

Asked by: Jen72
Hello, Please make sure the unit is leveled on your counter - this will avoid the egg mixture dripping into the grease catcher. Have a nice day!
Answered by: StarfritMarketing
Date published: 2019-06-18

Are Heritage the Rock cookware both PTFE & PFOA free?

Asked by: Cary
Hello, Our The Rock collection is mainly PFOA free, our The Rock Ceramic products are 100% chemical free. Hope this helps. Have a nice day!
Answered by: StarfritMarketing
Date published: 2019-02-10

can you tell me the difference between stratfrit for $59.99 vs. Heritage electric Griddle.

Asked by: Priyavadan
Hello, Basically they have the same properties, they have The Rock non-stick coating and surface treatment and perform as well. Our Heritage brand is exclusive to Canadian Tire stores, and design of the handles or knobs might be different. Hope this helps. Have a nice day!
Answered by: StarfritMarketing
Date published: 2018-12-10

My Heritage rock griddle does not have even heat distribution. Pancakes burning in upper right and not browning at all along bottom edge of griddle. Middle seems to be good. PLEASE HELP! Love the griddle but needs to cook evenly.

Asked by: silverhills16
Hello, I recommend that you speak to a customer service agent about your issue. They can be reached at 1-800-361-6232 (leave message) or [email protected] Have a nice day!
Answered by: StarfritMarketing
Date published: 2018-12-03

we find our grill plate does not heat evenly. Is this a manufacturing defect or some other problem? I am considering returning the item, but would consider an exchange depending on the reply.

Asked by: Gubster
Hello, I suggest you communicate with our customer service directly at 1-800-361-6232 and they will advise the best steps to take for the warranty guidelines. Have a nice day!
Answered by: StarfritMarketing
Date published: 2019-10-12
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