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Heritage The Rock Raclette - Party Grill Set

Heritage The Rock Raclette - Party Grill Set is rated 4.8 out of 5 by 90.
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40cm x 24cm / 16" x 9.5"
1500 W
User guide
To entertain family or friends, why not prepare a raclette with your favorite foods, it's a great way to spend time with loved ones all the while enjoying a great meal! With this reversible party grill with a non-stick Rock.Tec technology, cleaning up will be a breeze. The cooking surface is very large, is made of cast aluminum that is thicker than most popular brands in the market. The set includes 8 individual trays and scrapers.
  • Patented ROCK.TEC non-stick technology
  • 2 In 1 reversible non-stick plate: Griddle & Grill
  • Large cooking surface : 16" x 9.5"
  • EXTRA-THICK PLATE, Cast-aluminum body (25% thicker than most leading brands)
  • Detachable, dishwasher safe plate
  • 8 individual trays & scrapers
  • Adjustable temperature control
  • Cool-touch, Bakelite handles
  • 1500 Watts
  • cETL / ETL certified

Sold exclusively at Canadian Tire

NOTE: Wash carefully before first use.



TO USE (Read the instructions before use)

WARNING: Do not touch hot surfaces. Always use the handles of the product. Use protective oven mitts or gloves to avoid burns or serious personal injury.

NOTE: Never use metal utensils such as forks, knives, mashers, beaters, or food choppers with this product, as they will scratch the non-stick surface. Only use plastic, rubber, wooden, silicone cooking utensils.
  • A. Place the product on a flat, stable, heat-resistant surface.
  • B. Make sure the plate is securely installed before using. When ready to use, lightly-coat the entire cooking surface
and raclette dishes with cooking oil or shortening then wipe off any excess with a paper towel. Repeat as necessary for a longer lasting non-stick surface.
  • C. Plug the power cord into a standard 120-volt AC electrical outlet.
  • D. Set the thermostat to the desired temperature. The LED indicator will illuminate, indicating the product is
  • E. When the LED indicator turns off, the product has reached the selected temperature.
  • NOTE: Do not cook foods at a higher temperature than necessary, as cooking at high temperatures may cause
discoloration or shorten the life of the non-stick surface.
  • NOTE: Due to the initial heating of the materials used in the manufacturing of the product, some light smoke/vapors
may be released when used initially. This is normal.
  • F. Use the ribbed or flat side to cook small strips of meat/chicken and vegetables. Use the raclette dishes to melt
  • NOTE: Always use the provided spatulas to remove food from the raclette dishes. Never leave raclette dishes in
the appliance while empty.
  • G. Once cooking is complete, set the temperature control dial to the "OFF" position then
unplug the power cord from the electrical outlet. Allow the appliance to cool down completely.

WARNING: Always unplug the product when not in use or when it will be left unattended.

CAUTION: Use extreme caution when moving/handling the product when it is hot.

This warranty covers any defects in materials and workmanship for a period of one (1) year from the date of the original purchase date. Please retain your original receipt as a proof of the purchase date. Any complaints must be registered within the warranty period. The product will be repaired, replaced (parts or entire appliance) or refunded at our sole discretion. Shipping charges may apply.
This warranty does not cover normal wear of parts or damage resulting from any of the following: Negligent use or misuse of the product including failure to clean the product regularly, use for commercial purposes, accident, use on improper voltage or current, use contrary to the operating instructions, disassembly, repair or alteration by anyone other than a HERITAGE authorized service agent.
Stains, discoloration and minor scratches on the inside and outside of the utensil constitute normal use, do not affect performance, and are not covered by this warranty.
Decisions as to the cause of damage are the responsibility of Heritage. All decisions will be final.
Rated 3 out of 5 by from Disappointed We bought this around Christmas time. We used it mince for New Year’s Eve dinner. Worked pretty good. My fiancé wanted to buy one because in Holland where he’s from, this is a big thing on holiday celebrations! Turns a meal into an event! So he went to his favourite store, Canadian Tire and brought it home! We pulled it out of the n no ow today, for its second use, and nothing, no power going to it. They managed to fix it, by opening it up and reattaching something that was no longer attached. So it works now, but it’s as per usual these days, the quality craftsmanship just isn’t there!
Date published: 2021-03-07
Rated 4 out of 5 by from Perfect for raclette! We bought this a week ago and tried it for the first time for our anniversary dinner. It was fantastic! It is exactly as shown and is easily adjustable to suit whatever you're grilling. The raclette handles easily move in and out of the grill set and the spatulas are curved to allow for easy flipping and picking up items. We love this set! The only thing that would make it better is a retractable cord that is longer in length. We had to use an extension cord to sit this on our dining room table.
Date published: 2021-02-03
Rated 4 out of 5 by from All in One I got this one almost 2 months ago and it’s working well so far. I can cook pancake, bavon and eggs all together. Saves time and energy for making breakfast.
Date published: 2021-08-09
Rated 5 out of 5 by from Great for Entertaining Recently purchased this raclette on sale at Canadian Tire. It was the first time using it. Everyone had a great time cooking and sharing. Cooked meat and cheese perfectly. Love that you can reverse the grill. Will soon try this out for breakfast brunch. Very easy to clean. To only negative is that they should make the power cord longer so that you don't have to use an extension cord.
Date published: 2018-12-20
Rated 5 out of 5 by from Amazing Raclette This incredible cook top not only functions well, but is a great piece of cookware for friends and family. An amazing gift that heats and cooks immensely, in addition to easy cleaning and storage makes this product a must have for any kitchen. Whether in use for a formal dinner party or w/ our five children, my wife and I are very happy with this raclette.
Date published: 2020-05-05
Rated 5 out of 5 by from I love it! I treated myself to this beauty on Canadian Boxing Day. It is very apartment friendly, minimal amount of smoke. As long as you place it near your stove vent (not on top of electric stove tho), your smoke alarms shouldn't trip. Perfect for people who can't afford or don't feel like going through the trouble of hauling a full sized grill to their apartment.
Date published: 2018-12-28
Rated 5 out of 5 by from Fun way to cook! I bought this a few days ago and just used it for breakfast. I wanted to try it out to check on temperature, function etc. I loved it. Cooked my bacon to perfection, fried eggs dito. Melted cheese in the raclette. Worked great. Tomorrow I’m going to do beef, chicken, veggies. The chord is short and requires extension cord to use it on dining room table.
Date published: 2021-10-31
Rated 5 out of 5 by from Easy to use. Me and my wife just bought this one week ago and I can put in one word my experience for having this, " amazing ". We used it everyday for breakfast, lunch and our dinner. I like to cooked my meal very simple and one more good thing on this product is you have less gross smells at the kitchen/dining area. Thank you guys for having this.
Date published: 2020-06-22
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Can the "2 In 1 reversible non-stick plate: Griddle & Grill" be used directly on an open flame stove?

Asked by: JasonT
Good Day, Unfortunately no you cannot use the grill plate on the stove top from this appliance, but we do have reversible grills that do, and you can see them on our website at www.starfrit.com under the codes 34614 and 32225.
Answered by: Customer Service
Date published: 2023-06-23

The coating is already coming off the trays. Are replacement trays available? Is this under warranty?

Asked by: Darryl
Good day, For any warranty inquiry or replacement under warranty or to purchase a part for one of our products, please contact us through our easy online form at https://www.starfrit.com/en/contact-us One of our Customer Service Agent will contact you as soon as possible. Note that we are closed for the Holidays. Thank you and have a good day!
Answered by: CustomerServiceStarfrit
Date published: 2020-12-27

Can I take the grill part off and use it on my stove if needed?

Asked by: Pc92
Good day, This grill is not design to be used on a stovetop nor in the stove. Thank you
Answered by: CustomerServiceStarfrit
Date published: 2020-12-01

What type of extension cord do you recommend to use with the Reversible Part Grill?

Asked by: anna9
Hello, You will need an extension cord with 3 holes (with ground). Make sure you secure it well. Have a nice day!
Answered by: StarfritMarketing
Date published: 2020-10-24

I really enjoy the raclette. However several times the raclette grill shut off although we had the grills witch on medium.. I was wondering if this was an automatic shut-of when it got too hot or is there a problem?

Asked by: Heidi Hyser
My raclette does the exact same thing. We used it 2 times during the holidays and it did it both times. The blue light turns off, plate doesn't heat anymore. I wiggle the button and after 30-40 seconds of wiggling the plate turn on again... just to shut off 3-4 minutes after. My friend has the same and it doesnt do this.
Answered by: Mick11
Date published: 2020-02-24
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