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Heritage The Rock Raclette - Party Grill Set

Heritage The Rock Raclette - Party Grill Set is rated 4.9 out of 5 by 77.
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40cm x 24cm / 16" x 9.5"
1500 W
User guide
To entertain family or friends, why not prepare a raclette with your favorite foods, it's a great way to spend time with loved ones all the while enjoying a great meal! With this reversible party grill with a non-stick Rock.Tec technology, cleaning up will be a breeze. The cooking surface is very large, is made of cast aluminum that is thicker than most popular brands in the market. The set includes 8 individual trays and scrapers.
  • Patented ROCK.TEC non-stick technology
  • 2 In 1 reversible non-stick plate: Griddle & Grill
  • Large cooking surface : 16" x 9.5"
  • EXTRA-THICK PLATE, Cast-aluminum body (25% thicker than most leading brands)
  • Detachable, dishwasher safe plate
  • 8 individual trays & scrapers
  • Adjustable temperature control
  • Cool-touch, Bakelite handles
  • 1500 Watts
  • cETL / ETL certified

Sold exclusively at Canadian Tire


TO USE (Read the instructions before use)

WARNING: Do not touch hot surfaces. Always use the handles of the product. Use protective oven mitts or gloves to avoid burns or serious personal injury.

NOTE: Never use metal utensils such as forks, knives, mashers, beaters, or food choppers with this product, as they will scratch the non-stick surface. Only use plastic, rubber, wooden, silicone cooking utensils.
  • A. Place the product on a flat, stable, heat-resistant surface.
  • B. Make sure the plate is securely installed before using. When ready to use, lightly-coat the entire cooking surface
and raclette dishes with cooking oil or shortening then wipe off any excess with a paper towel. Repeat as necessary for a longer lasting non-stick surface.
  • C. Plug the power cord into a standard 120-volt AC electrical outlet.
  • D. Set the thermostat to the desired temperature. The LED indicator will illuminate, indicating the product is
  • E. When the LED indicator turns off, the product has reached the selected temperature.
  • NOTE: Do not cook foods at a higher temperature than necessary, as cooking at high temperatures may cause
discoloration or shorten the life of the non-stick surface.
  • NOTE: Due to the initial heating of the materials used in the manufacturing of the product, some light smoke/vapors
may be released when used initially. This is normal.
  • F. Use the ribbed or flat side to cook small strips of meat/chicken and vegetables. Use the raclette dishes to melt
  • NOTE: Always use the provided spatulas to remove food from the raclette dishes. Never leave raclette dishes in
the appliance while empty.
  • G. Once cooking is complete, set the temperature control dial to the "OFF" position then
unplug the power cord from the electrical outlet. Allow the appliance to cool down completely.

WARNING: Always unplug the product when not in use or when it will be left unattended.

CAUTION: Use extreme caution when moving/handling the product when it is hot.

This warranty covers any defects in materials and workmanship for a period of one (1) year from the date of the original purchase date. Please retain your original receipt as a proof of the purchase date. Any complaints must be registered within the warranty period. The product will be repaired, replaced (parts or entire appliance) or refunded at our sole discretion. Shipping charges may apply.
This warranty does not cover normal wear of parts or damage resulting from any of the following: Negligent use or misuse of the product including failure to clean the product regularly, use for commercial purposes, accident, use on improper voltage or current, use contrary to the operating instructions, disassembly, repair or alteration by anyone other than a HERITAGE authorized service agent.
Stains, discoloration and minor scratches on the inside and outside of the utensil constitute normal use, do not affect performance, and are not covered by this warranty.
Decisions as to the cause of damage are the responsibility of Heritage. All decisions will be final.
Rated 5 out of 5 by from Easy to use. Me and my wife just bought this one week ago and I can put in one word my experience for having this, " amazing ". We used it everyday for breakfast, lunch and our dinner. I like to cooked my meal very simple and one more good thing on this product is you have less gross smells at the kitchen/dining area. Thank you guys for having this.
Date published: 2020-06-22
Rated 5 out of 5 by from A great treat of raclette for Christmas family lun We bought The Rock Raclette on Christmas eve to have raclette for the family lunch on Christmas day. We were very pleased with the simple installation and use. The raclette cheese was nicely melted in a short time for each serving which we poured on potato with slices of ham and salami. A great family lunch !
Date published: 2020-12-26
Rated 5 out of 5 by from Great for entertaining! I was given this for a gift and absolutely love it! It is a perfect size for a family gathering. I love that it gives you an option to cook on either side, such a great feature. I would recommend this product to all our family and friends. Thanks for making such a fantastic product!
Date published: 2018-12-26
Rated 5 out of 5 by from Family fun! Bought this for fun family and friend dinners. Great way to converse, cook and entertain. The only negative comment Is that there is no way 8 people could cook on this and actually get something to eat within an hour. We used it for 4 people. Thinking of bringing it camping!
Date published: 2019-03-06
Rated 5 out of 5 by from AMAZING I bought this product and I’m impressed of how easy and fast it is to cook the food! The temperature can be easily adjusted. We’ve used inside a small apartment with all the windows closed and there was not s lot of smoke as I was expecting! It’s also really easy to clean!
Date published: 2021-01-21
Rated 5 out of 5 by from Great for entertaining We bought this as a gift for our Daughter and Son-in-law for Christmas. We used it the night they opened it. It was a healthy and very fun Raclette dinner. The veggies and meats grilled so perfectly and quickly. And our cheeses melted perfectly in the little trays.
Date published: 2020-01-06
Rated 5 out of 5 by from What a nice way to eat! This was a gift from my wife for Christmas 2019. We had our first dinner the other night which was just an intimate dinner for two. So nice! No extra oils or sauces needed and a great way to enjoy our move to slow eating. Now we will enjoy it with another couple
Date published: 2019-12-29
Rated 5 out of 5 by from Brings people together! I bought this product after using one at a office party. My family and I had a wonderful time using the raclette over the holidays. It is a great way to spend time with family having a meal instead of spending a lot of time cooking in the kitchen by yourself.
Date published: 2018-12-26
Rated 4 out of 5 by from Awesome for hosting dinner parties Great product for hosting raclette and other dinner parties. The reversible griddle on the top is fantastic for keeping food warm/cooking at the table. Only reservation is the base and control knob feel kind of flimsy. Other than that, so far so good!
Date published: 2018-12-08
Rated 5 out of 5 by from Great features Ibought mine 3 weeks ago and had a wonderful supper this past weekend. We invited friends over and they were all impressed with this product ! we had to go back and buy another one for my daughter ( for Christmas). It is definitely the BEST
Date published: 2018-11-27
Rated 5 out of 5 by from Amazing Raclette Bought it for New year Eve, and I wasn't and will never be disappointed. the form, the size, the Heat are great. we spent all the night using it and it was amazing, I recommend all Raclette lovers to buy this machine. it is WOW
Date published: 2021-01-04
Rated 5 out of 5 by from Love it! Just used it for the first time with pork chops and I already love it. Coated it with a bit of oil, as per instructions, and got a nice grill to the chops and veggies. Can't wait to try breakfast and a raclette style!
Date published: 2020-12-17
Rated 5 out of 5 by from Good valur for the money.... I bought this item as a birthday gift for my wife and I must honestly say that I use it as much as she does...Cooking is very easy...there is almost no smoke when you grill meat or fish and it is easy to clean...
Date published: 2020-12-18
Rated 5 out of 5 by from Good size cooking surface This is a new way to entertain for us. Very social way to eat. The cook top is a little slow to heat to a satisfying temp. Now we know that so we preheat a good 20 min early. Good no stick easy clean up surface.
Date published: 2019-03-22
Rated 5 out of 5 by from Amazing product I just received this product as a Christmas gift and it cooks so well. The grill heats up in no time, and the food doesn’t stick to it...which is a bonus. I enjoy this gift very much and highly recommend it.
Date published: 2019-12-25
Rated 5 out of 5 by from Great Quality! I was going to buy a different brand, but couldn't find it. This Heritage racklette was on the shelf, and man am I glad I got this one. Great quality, easy to use, and easy to clean. Great design as well.
Date published: 2021-02-15
Rated 4 out of 5 by from Portable but can fit a lot I bought this a few weeks ago and cooked steaks the first time I used. It did a good job. Steaks turned out well, the grease did drop down, there wasn't a mess and not much smoke. I was impressed.
Date published: 2020-04-04
Rated 4 out of 5 by from Great Raclette We bought that raclette 2 weeks ago and the best thing is it fits in our dishwasher, the grill is easy to clean and pans are big enough. The handels on both sides are a huge advance to our old one.
Date published: 2018-12-31
Rated 5 out of 5 by from A centerpiece of the gathering Small, albeit powerful cooking device in the middle of your freinds or family gathering. Promoting customized self-cooking, distracting from handheld devices at the table... Simplt amazing!
Date published: 2020-03-07
Rated 5 out of 5 by from Merry Christmas to Us! We received the Raclette for Christmas and I highly recommend it. Raclette dinners are so much fun. This product comes with 8 receptacles making it ideal for a family or dinner party.
Date published: 2021-12-26
Rated 5 out of 5 by from Better than expected Initially we bought this thinking we would use for few occasions only, but then we saw that it's really practical and we found out that it makes our dinners a cool experience!
Date published: 2021-01-12
Rated 5 out of 5 by from Awesome I bought this for my daughter for Christmas. But I had to try it. It was awesome. You can fit some much on it. Very handy. Great for a party. She is going to love it.
Date published: 2018-11-25
Rated 5 out of 5 by from Great quality! Bought this for a dinner party, thought it would be a great way to keep guests entertained. It was a hit! Great quality product and so easy to clean! Would highly recommend!
Date published: 2018-11-28
Rated 5 out of 5 by from Great for parties & family night Got this for Christmas and love it. Great for parties & family nights in. Fun & cooks well. The kids love it and neighbours do too. Well designed & easy to use & clean.
Date published: 2021-02-06
Rated 5 out of 5 by from Perfect for Korean BBQ I bought this for my parents for Christmas and they loved it! It's super easy to use, clean and we can regularly have KBBQ without always needing to break the bank!
Date published: 2020-12-26
Rated 4 out of 5 by from great grill I am so happy to have this grill both for a family dinner and a party with friends. I recommend it to you. one thing to be desired is there is just one plat.
Date published: 2018-12-10
Rated 5 out of 5 by from It’s awesome! Just bought it today! So excited to use it and we love it. Cooks evenly. Able to cook several things at a time! Holds the taste perfectly too!! Absolute must!
Date published: 2020-10-24
Rated 5 out of 5 by from Nice grill Always dreamt to get one and finally got one and after using it, i might say, it as expected. Nice grilling about any foods and the cheese melted perfectly
Date published: 2019-11-03
Rated 5 out of 5 by from Amazing!! I love the Raclette. A great family experience for cooking breakfast, stir fry, rice, meats, chicken, etc. A fun adventure for families and dinner parties!
Date published: 2021-03-09
Rated 5 out of 5 by from Loved this Super easy to use and cleans easily. The tools that come with it are very sturdy as are the trays. Although the end of my handle did get hot at times.
Date published: 2021-12-07
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The coating is already coming off the trays. Are replacement trays available? Is this under warranty?

Asked by: Darryl
Good day, For any warranty inquiry or replacement under warranty or to purchase a part for one of our products, please contact us through our easy online form at One of our Customer Service Agent will contact you as soon as possible. Note that we are closed for the Holidays. Thank you and have a good day!
Answered by: CustomerServiceStarfrit
Date published: 2020-12-27

Can I take the grill part off and use it on my stove if needed?

Asked by: Pc92
Good day, This grill is not design to be used on a stovetop nor in the stove. Thank you
Answered by: CustomerServiceStarfrit
Date published: 2020-12-01

What type of extension cord do you recommend to use with the Reversible Part Grill?

Asked by: anna9
Hello, You will need an extension cord with 3 holes (with ground). Make sure you secure it well. Have a nice day!
Answered by: StarfritMarketing
Date published: 2020-10-24

I really enjoy the raclette. However several times the raclette grill shut off although we had the grills witch on medium.. I was wondering if this was an automatic shut-of when it got too hot or is there a problem?

Asked by: Heidi Hyser
My raclette does the exact same thing. We used it 2 times during the holidays and it did it both times. The blue light turns off, plate doesn't heat anymore. I wiggle the button and after 30-40 seconds of wiggling the plate turn on again... just to shut off 3-4 minutes after. My friend has the same and it doesnt do this.
Answered by: Mick11
Date published: 2020-02-24
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