Starfrit The Rock - 12'' Electric Skillet
Starfrit The Rock - 12'' Electric Skillet is rated out of 5 by 180.
30cm x 30cm / 12" x 12"
Please refer to the attached instruction manual for further instructions.
- Before each use, ensure the knob is securely attached and retighten as necessary.
- Store the product in a cool, dry place.
- For better non-stick performance, it is recommended to add a teaspoon of cooking oil prior
- Never heat an empty utensil. Be sure there is oil, butter, liquid or food before placing the
- Cooking on excessive heat can cause warping of the cookware and permanent damage to the non-stick coating.
- Never cut anything in the cookware or use utensils with sharp edges as to avoid piercing the non-stick surface.
- Add salt to water only after it has come to a boil. Salt grain deposit on the cookware bottom will attack the
- Never use metal scouring pads to clean the non-stick surface.
- Never put cold water into a hot utensil. Sudden changes of temperature may cause metal to warp, resulting in an
- The exterior may become dull and discolored due to the action of certain detergents. Our warranty does not cover
1-YEAR LIMITED WARRANTY. This warranty covers any defects in materials and workmanship for a period of one (1) year from the date of the original purchase date.Please retain your original receipt as a proof of the purchase date. Any complaints must be registered within the warranty period. The product will be repaired, replaced (parts or entire appliance) or refunded at our sole discretion. Shipping charges may apply.
This warranty does not cover normal wear of parts or damage resulting from any of the following: Negligent use or misuse of the product including failure to clean the product regularly, use for commercial purposes, accident, use on improper voltage or current, use contrary to the operating instructions, disassembly, repair or alteration by anyone other than a STARFRIT authorized service agent.
Stains, discoloration and minor scratches on the inside and outside of the utensil constitute normal use, do not affect performance, and are not covered by this warranty. Decisions as to the cause of damage are the responsibility of Starfrit. All decisions will be final.
Rated 4 out of 5 by Shawn B from Love it, BUT.... We bought this frying pan after Christmas 2016 at Walmart. This frying pan was amazing! We were so happy with it, I must have thrown away the receipt I can not find it. Now we come to this morning. I toss in a potato patty for breakfast. After it is cooked on the one side, I flip it. Go back 5 minutes later and it hasn't browned yet. I wait for a few more minutes and check it again. No different. Realize as my hand is over the pan, there is no heat. The orange light on the cord is on so make sure the plug is in tight, it is. Tried plugging in to a new outlet, still doesn't work. A $50 product should last more than 9 months. Super disappointed.
Date published: 2017-09-12
Rated 5 out of 5 by ruthie from It's about time I originally bought the tiny frying pan for my son for Christmas several years ago when it was on special at Canadian Tire. We were so impressed with it that I now have all the pots, all the frying pans - both large and small, the grill pans and crepe pan. They are the best!!! My son, who also uses them, and I have said ever since we started using the ROCK products that you needed to make it in an electric fry pan. Got the electric frying pan and the electric pot for Christmas and cannot wait to use them. Also planning to replace my panini grill as soon as I see the ROCK one go on sale.
Date published: 2017-01-02
Rated 3 out of 5 by Remi from good product, impractical heating system The skillet is great, I am satisfied with the construction and the power, however it has a major flaw/ The heat is not consistent. You choose the temperature you want, for example 350 degrees. Once the skillet reaches your desired temperature, it shuts itself off, until the temperature lowers enough below desired temp, and it turns on again. Two modes. On and off. Much like an oven. This becomes frustrating if you are trying to cook with precision. All in all, it's valuable for the price, but not a perfect substitute for a hotplate and pan. It was designed to be used as you would a roasting pan in an oven.
Date published: 2016-10-13
Rated 5 out of 5 by Sunshine from Best skillet we have owned!! I purchased this item for my spouse as an Xmas gift. He does most of the cooking and has done nothing but complain about our existing electric skillet. Every time he uses The Rock electric skillet he praises how much he likes using it. I do the clean-up and it is so easy to wash up. Keep up the good work....I plan I purchasing other Starfrit The Rock products.
Date published: 2017-01-14
Rated 4 out of 5 by Mac8 from Overall Very Good Product The pan seems to have excellent non-stick coating, but having only had it for a couple of months, can't say if it will definitely stand the test over time. The size/shape of the pan is good, although I would love to see a slightly larger/deeper model available. The cord, however, is ridiculously short, a common problem with modern countertop units. Barely reaches an outlet. Needs to be longer - this presents a safety issue in my home if used as is. Fairly expensive at regular price - sale price makes it good value.
Date published: 2017-08-02
Rated 5 out of 5 by Gayle from Best electric skillet I've used ever!!! I depend on electric skillets for my everyday kitchen needs....from deep frying to stir frying and everything else in between. My son bought this for me as an early Christmas gift and now I will never go back to Black an Decker which was my main skillet that I always used!
Date published: 2016-12-24
Rated 5 out of 5 by Lynnchick from Beyond expectations!!! I bought this about 2 months ago, and have not stopped using it. Every inch retains the same level of heat, no hot spots, no cold spots. Browns, sautes, and fries everything perfectly even. Clean up is a breeze.
Date published: 2017-10-21
Rated 5 out of 5 by PugDaddy from Skillin' It Enjoyed cooking on my new skillet. It's easy to use and really dutiable.
Date published: 2017-07-21
can you buy replacement lids
Hello, Our customer service has replacement parts, they can surely help. They can be reached at 1-800-361-6232 (leave a message) or [email protected] Have a nice day!
Date published: 2018-04-23
Hello..how is this pan with searing/browning? I had a ceramic Oster and that material allowed for great browning (as opposed to a regular non-stick pan)...also, does this patented technology give off any chemicals to worry about or is it non-toxic?
Hello, Yes the pan is good for browning meats. It won't emit harmful chemicals either, you don't have to worry about this. For more information on The Rock technology, visit our page https://www.starfrit.com/en/therock/. Have a nice day!
Date published: 2018-03-20
I purchased a heritage rock 12” electric skillet a fe.w weeks ago didn’t put it together right away as we went on vacation but the handles are loose and will not tighten up I purchased it from Canadian Tire and can not find the receipt what is your policy
Hello, Our customer service handles all warranty issues: they can be reached at 1-800-361-6232 or [email protected] Have a nice day!
Date published: 2018-03-12
Hi I just bought this skillent last week and washed it yesterday to start using it. I followed the maintenance directions carefully. After I dried it out, upon passing my hand in it, my hand smelled chemical. What is that smell and will it go into food?
Hello, In the instruction manual it mentions the following: Due to the initial heating of the materials used in the manufacturing of the product, some light smoke/vapors may be released when used initially. This is normal. Once you use the product, it won't do this anymore. Have a nice day!
Date published: 2018-03-05
Why do all frypans put the plug under the handle,it is difficult to see the temperature that way.
Hello, Although I do not have an answer for you, I will suggest this to our marketing team. Thanks for taking the time to write, have a nice day!
Date published: 2018-02-19
My skillet is developing a brown burn-ring that is not responding to normal dish detergent and water cleaning. Any suggestions for more aggressive cleaning that will not be detrimental to the pan finish?
Hello, Did you try soaking it in hot water overnight, with some baking soda on the stain? I suggest you discuss what you did and our customer service agents can suggest more ways to clean it: 1-800-361-6232. Have a nice day!
Date published: 2018-02-05
Could you please tell me the depth of the cooking surface? Is it 2 or 3 inches? Thank you.
Hello, It's approximately 2 inches deep. Have a nice day!
Date published: 2018-01-18
-But what is model 027400-02-0000?
Hello, Not sure what your question is... we currently don't have a model 027400. Please contact us at 1-800-361-6232 or [email protected] for more information. Thank you!
Date published: 2018-01-15
What is the size of the Rock electric skillet model 027400-02-0000. Not given in product description. It has unusual high handles. Is this a new model? If the size is 12" X 15", how does it differ from the Rock 12 X 15 skillet model 024401-002-0000.
Hello, Our model 024400-002-0000 is 12" x 12" (cooking surface) and our model 024401-002-0000 is 12" x 15". Hope this helps!
Date published: 2018-01-13
I am looking to purchase the power cord only for this unit. My cord was dropped and is broken. Please advise where to order
Hello, Please contact our customer service for replacement parts: 1-800-361-6232 or [email protected] Have a nice day!
Date published: 2017-12-18
Is this electric frying pan deeper than the Heritage The Rock Electric Skillet?
Hello, It's the same depth as The Heritage. Have a nice day!
Date published: 2017-12-05
what chemicals are used in the interior surface of the electric skillets? Do they wear & scratch like teflon? How well does it release food without using grease?
Hello, On our fry pan we have the Rock.Tec technology that is a special surface treatment plus a non-stick coating that does not contain PFOAs. Although you can use a non-stick surface without any grease, it's always recommended that you put a minimum amount to protect the surface long-term. If you have other questions please contact our customer service at 1-800-361-6232 or [email protected] Have a nice day!
Date published: 2017-11-27
Can I put the fry pan in water to clean as the directions say not to immerse product
Hello, If you unplug the unit, you can put the pan in water to clean. Please make sure you dry the unit and "pins" used to plug completely before you use it again. For additional information don't hesitate to contact us at 1-800-361-6232. Have a nice day!
Date published: 2017-11-14
Can I use it overseas where the power voltage is 220v?
Hello, This product is designed for 110V outlets and we do not recommend using it elsewhere. Have a nice day!
Date published: 2017-09-29
How do I get a new leg for my pan the leg broke off.
Hello, Our customer service can help supply replacement parts (1-800-361-6232). Have a nice day!
Date published: 2017-09-29
Hubby bought me the electric version at Christmas and when I opened it the cord is like about 10 inches long, not long enough to safely connect it to any plug. Im not sure if this is a manufacturers defect or if a longer cord is available.
Hello, This is the actual length of the cord. We will submit your comment to our marketing department for future improvements on the product. Thank you!
Date published: 2017-07-25
What's the difference in Heritage the rock and Starfrit the rock? They are different prices but both seem to be made by Star frit. Also, what is used for the nonstick coating? Is it Teflon?
Hello, Both models have our Rock.Tec exclusive non-stick technology but the design is different from one brand to the other. For more information on our non-stick coating, please contact us (1-800-361-6232). Have a nice day!
Date published: 2017-07-13
how do you put the rubber feet into bottom lef of heritage the rock electeic skillet
Hello, It's easier is you call us so we can explain : 1-800-361-6232. Thank you!
Date published: 2017-03-27
I have purchased the frying pan 023400. When opening the package, I dropped one of the handles and broke the plastic leg. Would it be possible to get a new plastic leg for the frying pan.
Hello, Either you bring it back to the store for a replacement (of the complete product) or you can contact our customer service for a replacement part (1-800-361-6232). Have a nice day!
Date published: 2017-07-11
Where can I find info regarding surface material? Is this ceramic, toxin free, healthy etc?
Hello, This product has the Rock.Tec surface treatment and a non-stick coating that is PFOA free. There is a user guide available from our web site, under "documentation" on the product page: https://www.starfrit.com/en/heritage-the-rock-12-34-electric-skillet. Hope this helps!
Date published: 2017-01-03
what is the difference in starfrit the rock electric skillet and the heritage the rock electric skillet
Hello, Both skillets have the same Rock.Tec surface treatment and non-stick coating. What changes is the look / design / handles from one brand to the other. Hope this helps!
Date published: 2017-04-09
Are there replacement rubber feet available? Washed mine for the second time. Rubber feet tend to fall out. They aren't a tight enough fit originally. If replacement feet available, how can I obtain them?
Hi, For replacement parts please contact our customer service at 1-800-361-6232. Thanks!
Date published: 2017-07-11