Contact Us
To order a part/product or for a defective product that is under warranty, we ask you to follow the procedure below that includes 3 quick and easy steps.
All requests concerning customer service will NOT be treated unless you fill out our contact form below (steps 1, 2, 3).
For a defective product covered by our warranty, make sure you have your receipt / proof of purchase in hand, as stipulated in our guarantees and keep the defective product until final settlement of the file.
Once the all the information has been received, one of our Customer Service agents will contact you by email or telephone within approximately 48 hours.
For general information on our products, we invite you to browse our website which contains a multitude of information.
Rest assured, your contact information will NOT be used other than for our customer service to contact you for your issue.
To submit your request to our customer service, please follow the 3 easy-steps and ensure to fill out the contact form below including all required documents.
If you wish to contact our e-marketing manager for online sales or social media, please write to Claire Robillard ([email protected]). Please note that she will NOT answer questions related to customer service. If you are having issues with the form below, please contact [email protected].
1- How can we help?
Please choose why you wish to contact us
Product warranty
Online shopping
Replacement parts / purchase of new parts
Product information
For which product do you need help with?
Cookware (fry pans, saucepans, stockpots, sets)
Small electrical appliances
Kitchen tools and accessories
Food storage containers
Bathroom scales
2 - Your answer might be here
Have a look at these questions and answers
The following products have a one-year limited warranty under normal household use:
- Starfrit and LocknLock food storage containers
- Starfrit, Heritage and Gourmet kitchen tools and accessories
- Starfrit and Heritage small kitchen electric appliances
- Starfrit Balance bathroom scales
The following cookware products have between a 3-year and 5-year limited warranty against manufacturing defects:
- Starfrit, Heritage and The Rock cookware
The following cookware products have a lifetime warranty against warping:
- Heritage and The Rock cookware
Please refer to previous question to see if your product warranty is still valid. If the cookware is still under warranty, please fill the contact form and add two (2) pictures of your product (picture of the cookware top-view and from the bottom - pictures need to show the complete product with handles). Our customer service agents will get back to you as soon as possible.
Please fill in the warranty form.
Replacement parts are available for most of our products. Please fill in the contact form and add one (1) picture of your product. Our customer service agents will get back to you as soon as possible.
Please fill in the contact form and add one (1) picture of your product. Our customer service agents will get back to you as soon as possible.
Once the order is paid and confirmed by email, it is sent to our warehouse to be prepared. The status of your order will be updated in your account on the Starfrit website as soon as it is shipped. You will also receive an email from Canada Post with your tracking number.
Promotional / coupon codes are only applicable on regular-priced items. You cannot combine multiple coupon codes on the same order.
The delivery fees from Canada Post are free if the total of your order once the rebates are applied and before taxes are calculated amounts to $75 or more.
Please refer to the product page on our website (www.starfrit.com) - you will find an icon indicating the maximum temperature you can use safely for your product.
None of our non-stick coatings contain PFOA chemicals. Most of our non-stick coatings contain PTFE chemicals except for our ceramic-coated cookware which contain NO chemicals.
Even after cleaning your cookware, it is possible that food residue are still present in the small air pockets created by The Rock surface treatment. If they come out, you can notice small black particles on your kitchen towel. No worries, this is not the non-stick coating coming off!
Please refer to the product page on our website (www.starfrit.com) - you will find an icon if the cookware is compatible with induction. Also, if you browse our cookware, you can filter products at the top of the page to get the ones compatible with induction cooking.
Under your cookware piece, the surface of the stainless steel disk should be the same dimension or larger than the induction cooktop’s diameter. A disk smaller than the surface of your induction cooktop won’t conduct heat adequately.
We don’t recommend that you put your setting at “high” because in the long run, the non-stick coating could be affected and your cookware could become less “non-stick”.
Non-stick cookware should always be cleaned with hot soapy water. Stay away from abrasive products or abrasive pads/sponges as it could affect the non-stick coating.
Please see our “warranty” section.
Please see our “warranty” section.
Please see our “replacement parts / purchase of new parts” section.
Please see our “replacement parts / purchase of new parts” section.
Please see our “warranty” section.
When you purchased the product, an instruction manual was inside the box. If you don’t have it, it can be downloaded from the product page on our website (www.starfrit.com). Pictures and videos are also available for most products.
Please visit the product page on our website (www.starfrit.com). For most of our products, at the bottom of the page you will find recipes prepared with the product.
Please see our “replacement parts / purchase of new parts” section.
Please see our “replacement parts / purchase of new parts” section.
Please visit the product page on our website (www.starfrit.com) You will find pictures, videos and instruction manuals for many of our products. The instruction manual can be downloaded on the product page.
Please visit the product page on our website (www.starfrit.com). For most of our products, at the bottom of the page you will find recipes prepared with the product.
Please see our “replacement parts / purchase of new parts” section.
Please see our “replacement parts / purchase of new parts” section.
Visit the product page of our website (www.starfrit.com) - product dimensions are shown.
Replacement silicone seals and lids are available for most of the products. Please see our “replacement parts / purchase of new parts” section.
Please visit the product page on our website (www.starfrit.com. ) - you will find the instruction manual that can be downloaded. The instruction manual indicates how to change the battery of your bathroom scale.
Please visit the product page on our website (www.starfrit.com. ) - you will find the instruction manual that can be downloaded. The instruction manual indicates how to change the unit of measure on your bathroom scale.
3 - Write us
If you couldn’t find your answer, you can write us.
Opening hours
Monday to Friday from 9AM to 4:30PM