Terms of use

CAREFULLY READ THE FOLLOWING PROCEDURES FOR MAKING PURCHASES ON THIS WEBSITE.

 

USING THE WEBSITE

By using www.starfrit.com website, you expressly accept with no changes the terms and conditions that follow.

Atlantic Promotions Inc. reserves the right to revise, change, complete and/or modify these terms and conditions entirely at its discretion, for whatever reason, without having to advise anyone whosoever other than posting them on the www.starfrit.com website.

We suggest you reread this section regularly to note any changes that may occur.

The current website and its contents are the property of Atlantic Promotions Inc. (hereinafter “API”) and was created for your information and personal use.

 

PURCHASE AND RETURN POLICY:

 

RETAIL PRICES POSTED

Prices are subject to change without notice; the price you pay is the price indicated at the time you order. Although we are very careful regarding the product information on our website, errors (e.g., price, description, etc.) may occur. API RESERVES THE RIGHT TO CORRECT SUCH ERRORS WITH NO OBLIGATION TO DELIVER THE MERCHANDISE ACCORDING TO CONDITIONS POSTED BY ERROR.

If such a situation were to occur, rest assured that the erroneous information would be corrected as soon as possible and communicated to you if you have already ordered the article.

A maximum of 12 units of the same product is accepted as a web order.

Generally, your order will be processed and ready for delivery within five working days after receipt. This time may vary during peak periods, such as the Holiday rush.

 

DELIVERY OF YOUR ORDER

Generally, deliveries are made by Canada Post. We have selected this delivery company, well known for its reliability, in order to serve you in the shortest time possible, whatever the region or province of delivery.

Depending on the address, your order will be delivered between 2 to 4 weeks of making your purchase. In many cases, delivery is even faster. However, delivery may take longer during statutory holidays or in circumstances beyond the control of API or Canada Post or any other intermediary involved in the delivery of your order.

If your parcel cannot be delivered by Canada Post (wrong shipping info or other), the parcel comes back to our warehouse. If you still want the merchandise, a customer service representative will contact you and we will have to charge you for the second shipment.

 

DELIVERY CHARGES

The handling and delivery charges for your order are clearly indicated at the checkout when you make your purchase. API has an agreement with the delivery company in order to keep consumer costs to a minimum.

 

RETURN POLICY FOR ON-LINE PURCHASES

If you’re not satisfied with an item, simply return it in its original condition and packaging within 30 days of reception and we’ll issue a refund for the cost of the product (no shipping charges will be reimbursed).

Refund will be applied once the item has been received and accepted by our Customer Service department.

It's important that you protect your product adequately for the return transport as to avoid any damage to the product. Any damage occurring from improper packaging during transport will not be covered by any of our policies. Please note that this policy does not apply to items that have been used.

 

Procedure to follow to return merchandise:

The merchandise must be returned in its original packaging.

You must include a printed copy of the email confirmation received at the time of purchase or the packing slip included in the shipping box.

Send to:

Product Return - Web
Customer Service
770 Guimond blvd.
Longueuil, QC J4G 1V6

If you live in the area, you can also come to our warehouse boutique to return the merchandise, during regular office / opening hours.

Upon receipt, allow two to five working days for your account to be credited for the price of the item returned, or for the exchange to be processed according to your indications. You will be advised of the transaction by email.

 

NOTE:

HANDLING AND DELIVERY CHARGES CANNOT BE REIMBURSED. Only the price of the item and taxes are reimbursed. YOU MUST ASSUME THE SHIPPING COSTS FOR RETURNING MERCHANDISE. ATLANTIC PROMOTIONS INC. CANNOT BE HELD RESPONSIBLE FOR THE LOSS, THEFT OF OR DAMAGES TO MERCHANDISE RETURNED BY THE SUPPLIER YOU HAVE SELECTED.

Be sure to send your package by a reliable delivery service.

If you have any questions regarding the Return Policy, call 1 (800) 361-6232 or email us at [email protected]. We will be pleased to help you.

 

PAYMENT METHODS

Payments by credit card (VISA and MASTERDARD) and PayPal are the only payments possible for on-line purchases. 

Thank you for your interest in our products and enjoy shopping!